FAQ - Payment

What payment methods do you accept?

We accept several payment methods for your convenience, including Carte Bleue, Visa, Mastercard, or bank transfer for certain countries such as Belgium or Switzerland.

Are online payments secure?

No worries! Online payments are secure. When you make a purchase on our website, you are redirected to our financial service provider’s secure platform to complete your payment.

Only they receive your payment details, which are transmitted in complete confidentiality through a secure encrypted connection. Your banking information is therefore fully protected.

To ensure the transaction is secure, a padlock icon appears on the left side of your browser’s address bar, confirming that the connection is protected, as shown below.

What happens if my payment is declined?

If your payment is declined, you will receive a notification stating that the transaction has failed.

We recommend that you check your payment details and try again.
If the issue persists, please contact your bank and feel free to inform us as well.

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