Once your order has been shipped, you will receive an email with tracking information—please remember to check your spam folder.
You can also access this information by logging into your account on our website.
FAQ - Shipping & Returns
If you are not home at the time of delivery, don’t worry—the courier will leave your order in your mailbox.
If that’s not possible, your parcel will be taken to the nearest post office or pickup point.
Your parcel is in good hands!
In general, orders are shipped within 24 to 48 hours after being placed, and delivery takes between 2 and 5 business days depending on your location.
For international deliveries, it may take up to 10 business days or more.
You will be notified by email as soon as your order is on its way to your selected delivery address.
If your parcel arrives damaged, please take photos of the parcel and the damaged product(s) and send them to our customer service team.
We will find an appropriate solution to resolve the issue.
If your parcel arrives at a pickup point, please refuse the parcel and inform us, also providing photos.
We accept returns of unopened and unused products within 14 days of receipt. Once we have received and inspected your return, we will process your refund.
Please see our Terms & Conditions here
If an item is missing from your order, please contact our customer service team via our form, providing your order number and details of the missing item.
We will do our very best to resolve the issue as quickly as possible. ❤️
We’re sorry to hear that!
If your parcel is marked as delivered but you have not received it, please contact us and submit a claim through the tracking service. We will open an investigation to locate your parcel quickly and take the necessary steps to ensure you receive your products as soon as possible.
We accept returns of unopened and unused products within 14 days of receipt. Return shipping costs are the responsibility of the customer.
