Terms and Conditions of Sale

Article 1: Scope of Application

These terms and conditions of sale apply to all orders received by 1108 BRANDS / MYSOSBEAUTY and are valid at the time the order is placed. By confirming their order, the customer accepts these terms and conditions of sale without reservation.

Article 2: Product Availability

Our products are offered subject to available stock.

If the product you order is available only with a delay, within a maximum of 30 days from the date your order is received by our services, we undertake to inform you immediately of the extended delivery time.

If restocking the product is abnormally long or impossible, we commit to replacing the ordered item with a product offering the same performance and of equal or greater value than the original product. If we cannot provide a replacement item, we will cancel your order and the amount paid will either be credited to your account or refunded as a store credit if you prefer.

For any questions regarding a cancellation or exchange, you may contact our customer service via our contact form.

Article 3: Orders

Orders may be placed as follows:

Online: shop.mysosbeauty.com

Any order placed online is confirmed by 1108 BRANDS / MYSOSBEAUTY via email, provided that the customer has supplied their email address.
For better order tracking, we recommend providing your email address when placing orders.

Once the order is placed and the payment validated, modifying the order (its content and/or delivery address) is no longer possible. By exception, the customer must contact customer service to request a modification via this contact form or by email at: [email protected].

If the shipment has already taken place or is in progress, 1108 BRANDS will not be able to accept the modification.

Article 4: Pricing

Prices are indicated on our website in Euro (EUR), all taxes included.
Prices shown in another currency are for reference only. Items are invoiced at the VAT rate in effect at the time the order is placed.

We cover part of the preparation, packaging and shipping costs of your parcel; this is why we simply ask you for a flat-rate contribution to delivery fees, as indicated on the order form.

Prices may be changed at any time without prior notice. However, items will be invoiced based on the prices applicable at the time the order is registered.
For orders shipped outside mainland France, customs duties or other local taxes (local VAT, customs tax, import duties, etc.) may apply. These fees are the sole responsibility of the customer, including any necessary declarations and payments to the relevant authorities.

All orders, regardless of their origin, are invoiced and payable in Euro (EUR) only.

Products remain the property of 1108 BRANDS / MYSOSBEAUTY until full payment has been made, regardless of the delivery date. However, once the products are received, the risk is transferred to the customer; it is then the customer's responsibility to ensure proper storage of the product.

Promotional offers and/or sales displayed on the website cannot be combined with discount codes provided to the customer.

Article 5: Payment

Payments for purchases made on our website are made at the time of order by bank card (CB, E-CARTEBLEUE, Maestro, Bancontact Mistercash, MasterCard, Visa, Visa Electron) or bank transfer, unless otherwise stated (trial offer, authorized credit). Bank transfers must be made via SEPA transfer and in EURO only.Any additional fees (exchange fees or non-SEPA transfer fees) will not be covered.

The amount of orders paid by credit card is charged on the day the order is shipped (only delivered products are billed). For multi-item orders, 1108 BRANDS / MYSOSBEAUTY reserves the right to ship the items in separate packages. In such cases, delivery fees are charged only once and the full order amount is charged on the shipment date of the first item.

Contrary to common belief, it is safer to provide your credit card details online than by phone or in-store! 1108 BRANDS / MYSOSBEAUTY uses SSL (Secure Socket Layer) technology: all data relating to your order (including your name, address, credit card number and security code) is encrypted so that the information you provide is protected when transmitted to our order processing center. The small padlock icon at the bottom of your browser window confirms secure mode is activated.

Article 6: Delivery

- Timeframes and Shipping

Products are delivered to the address provided by the customer when placing the order, within a maximum of 30 calendar days from order validation, in accordance with Article L216-1 of the French Consumer Code.

Most orders shipped within mainland France are delivered within 48 to 72 business hours. A complete and accurate delivery address accessible during working hours is recommended.

- Delivery Outside Mainland France

Deliveries abroad are carried out under the customer’s responsibility. The customer must check with local authorities regarding any applicable formalities and taxes. All additional costs are borne exclusively by the customer.

- Receipt and Claims

In the event of a damaged, opened or incomplete parcel, the customer is invited to immediately issue a claim with the carrier and submit a complaint to customer service within 48 hours.

An exchange or refund may be offered, subject to verification.

No refund can be granted for a parcel marked as “delivered” by the carrier, except in the case of proven non-delivery or a validated dispute.

- Incorrect or Incomplete Address

In the event of an error in the address entered by the customer, MY SOS BEAUTY cannot be held responsible for delivery delays or returned parcels. If the parcel is returned, the customer may choose:

This rule also applies to parcels returned due to non-collection at the post office or pick-up point.

- Delivery to Pick-up Points

The customer agrees to collect their parcel within 6 business days from its availability.

Any uncollected parcel will be returned to the sender. This return does not constitute a withdrawal.

The customer may then:

- “Green Delivery Protection” Guarantee

MY SOS BEAUTY offers an optional “Green Delivery Protection” guarantee at checkout. This includes priority shipping, enhanced handling and eco-responsible logistics.

Article 7: Returns Within 14 Days

In accordance with Articles L221-18 to L221-28 of the French Consumer Code, the customer has 14 calendar days from receipt of the order to notify 1108 BRANDS / MY SOS BEAUTY of their decision to withdraw.

This notification may be made:

• by requesting the withdrawal form available from customer support;

Products must be returned:

• in their original condition: new, unopened, unused, with intact accessories and packaging;
• via tracked and insured shipping, with return shipping costs fully borne by the customer;
• with the invoice or order number allowing identification of the return.

Returns sent cash-on-delivery or without tracking will not be accepted.

MY SOS BEAUTY will refund all amounts paid under the following conditions:

• upon effective receipt of the returned products;
• or upon receipt of the customer’s proof of shipment.

The refund will be made via the same payment method used for the order, unless otherwise agreed, and without additional fees for the customer.

The right of withdrawal does not apply to products listed in Article L221-28, including:

• products unsealed after delivery and unsuitable for return for hygiene or health protection reasons (e.g., opened serums, creams, masks);
• digital content delivered electronically (ebooks, downloadable beauty programs).

- Legal Guarantees of Conformity and Hidden Defects

Independently of the withdrawal right above, MY SOS BEAUTY remains bound by the legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 and 2232 of the French Civil Code).

Under the legal guarantee of conformity, the customer has two years from delivery of the product to act; may choose between repair or replacement; and does not have to prove the defect’s existence within 24 months after delivery.

Article L217-3 Consumer Code – “The seller delivers goods in conformity with the contract…”

Article 1641 Civil Code – “The seller is liable for hidden defects…”

Return conditions, burden of proof and diminished value

Returns are made by post only, as a tracked shipment, in the original packaging. In accordance with article L221-23 of the French Consumer Code, the direct costs of returning the goods are borne by the consumer, who was informed of this before the contract was concluded, and the burden of proving that the goods were sent lies with the consumer: without proof of tracked dispatch, the return is deemed not to have taken place. Returns sent cash-on-delivery, without tracking, or to an address other than the one provided by our departments upon approval are refused and held at the sender's disposal, without our liability being engaged. The risk of loss or damage to the return parcel lies with the sender until it is actually received at the warehouse.

In accordance with article L221-23, paragraph 3, of the French Consumer Code, the consumer is liable for any diminished value of the goods resulting from handling other than that necessary to establish their nature, characteristics and proper functioning. The amount of that diminished value, assessed in the light of the condition recorded during the quality inspection, is deducted from the refund, in full where the product is rendered unfit for resale.

In accordance with article L221-25 of the French Consumer Code, the refund is withheld until the goods have actually been recovered or until the consumer has supplied proof of dispatch, whichever occurs first. Standard delivery charges are refunded, excluding any additional costs arising from the choice of a delivery method more expensive than the standard method offered, as well as any options and guarantees taken out.

Refusing a parcel on delivery, failing to collect it from a pick-up point, or its return to sender for any reason attributable to the recipient do not constitute an exercise of the right of withdrawal and give rise to no automatic refund. The right of withdrawal remains exercisable, on the terms of this article, from the date the parcel is actually received.

Exclusions from the right of withdrawal: unsealing and hygiene

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised in respect of goods unsealed by the consumer after delivery which cannot be returned for reasons of hygiene or health protection.

This applies in particular, given their direct contact with the skin, mucous membranes or airways, to:

• all shaping and support textiles (shapewear, girdles, bodysuits, shorts, bras, lingerie and any garment worn next to the skin);
• massage, stimulation and electrostimulation devices, together with their electrodes, conductive gels, straps and attachments;
• application, care and treatment accessories (suction cups, rollers, spatulas, brushes, sponges, gloves, bands and fitness accessories in contact with the skin);
• any cosmetic product within the meaning of Regulation (EC) No 1223/2009, as well as food supplements, foodstuffs, teas and infusions.

Any product whose packaging, protective film, seal, individual sachet or security tab has been opened, removed, pierced or altered, as well as any product in the above categories that has been brought into contact with the skin, mucous membranes or respiratory tract — a massage device or accessory applied to the skin, or a support garment tried on —, is deemed to have been unsealed, whatever the duration or intensity of the use made of it, and is excluded as of right from the right of withdrawal. This exclusion is justified by the impossibility of guaranteeing, once unsealed, the sanitary integrity of the product and its return to circulation.

Conversely, a product that has remained sealed, with its security tab and individual packaging intact, remains eligible for withdrawal on the terms set out above.

Also excluded from the right of withdrawal, under the same article L221-28, are:

• digital content supplied on an intangible medium (guides, programmes, ebooks) whose performance has begun with the consumer's prior express consent and express waiver of the right of withdrawal: the content is deemed unsealed and consumed upon its first download or first viewing. Each download and each viewing are time-stamped and logged on our servers and constitute evidence in the event of a dispute;
• goods made to the consumer's specifications or clearly personalised;
• gift cards used in whole or in part before the expiry of the withdrawal period; once that period has expired, no cancellation is possible;
• sets, boxes and bundles may only be returned complete and entirely sealed: unsealing a single item entails the exclusion of the whole set, which constitutes an indivisible commercial unit.

Admissibility of the return, burden of proof and inspection on receipt

No return is accepted without the prior written approval of our departments. Every request must be made to customer service, and must be accompanied by the required photographic evidence (a photograph of each product concerned, of its packaging, of the security tab and of the product label). This evidence is a precondition for the request to be processed and is retained as proof. A return sent without prior approval, or to an address not provided by our departments, travels at the sender's sole risk: it may be refused on receipt and will give rise to no refund and no compensation in respect of its loss. This requirement governs the practical arrangements for the return and the allocation of risk; it does not deprive the consumer of the right of withdrawal conferred by law.

The customer's statement as to the condition of the product does not bind the seller. Every return parcel is subject, on arrival at the warehouse, to a documented adversarial quality inspection (weighing, dated photographs, verification of the integrity of the seals, of the number of items and of their conformity with the references ordered). Only the findings of that inspection constitute evidence between the parties as to the condition, completeness and identity of the products returned.

Any returned product which, following that inspection, is found to be the following is refused and not refunded:

• unsealed, opened, unpacked, used, washed, worn, tried on or soiled;
• incomplete: missing accessory, instructions, cable, charger, attachment, original packaging, box or set component;
• diminished in value beyond the handling necessary to establish the nature and proper functioning of the goods;
• not matching the approved request: different reference, greater quantity, undeclared item, product from another order or another brand;
• dispatched out of time or lacking proof of tracked dispatch.

The refused product is held at your disposal for thirty (30) days, then returned to you at your expense to the billing address, those costs being capable of being set off against any sums that may be owed. Failing collection, or in the event of refusal of the reshipment, the product is retained without its restitution being capable of being claimed subsequently. The refund of a partially compliant return is limited to those items which passed the inspection.

The findings of the quality inspection, the time-stamped photographs, the weighings, the download logs and all exchanges with customer service constitute admissible evidence and are retained for the duration of the applicable limitation periods. In the event of repeated and manifestly unfounded requests, inaccurate statements or fraudulent conduct, 1108 BRANDS / MY SOS BEAUTY reserves the right to refuse any further order and to take any appropriate action.