FAQ - Our products

Hydrogel Masks

Why do I need to wait until the mask turns transparent before removing it?

Our masks become transparent once their active ingredients have been fully released and absorbed by the skin. This change indicates that the product has delivered all of its hydrating and firming benefits in the most effective way.

To get the most out of the results, we recommend waiting until the mask is completely transparent before removing it.

Does the mask stay on the skin well enough?

Yes—this mask was designed to provide perfect adherence to the skin. Its lightweight, optimized design ensures it won’t slip, even during a long wear time. After just 5 minutes, you can go about your day without worrying that it will come off.

Do I need to cleanse or rinse my face after removing the mask?

No, there’s no need to cleanse or rinse your face after removing the mask. Once the mask has become fully transparent, it means the skin has absorbed all of its benefits, leaving your complexion fresh and radiant for the rest of the day. You can then apply your usual makeup, if you wish.

How do I apply the mask?

For best results, follow these simple steps:

1) Apply the mask to clean, makeup-free skin.
2) Leave on for at least 4 hours or until the mask becomes fully transparent, indicating that the actives have been absorbed.

For an intensive treatment, you can leave the mask on overnight and remove it in the morning for radiant, glowy skin from the moment you wake up.

Instant Lifting Gel

How long does the product last?

The Lifting Gel works quickly, with a visible effect within 5 to 10 minutes after application, provided it’s applied correctly. How long it lasts depends on several factors, including your skin type and your activities throughout the day. You can still expect results that last up to 8 hours!

Please note: Using water-based or oil-based products over the lifting gel may reduce its effects. For best results, avoid applying incompatible products after use.

Can I apply makeup over the lifting gel?

Yes, you can absolutely apply makeup after using the lifting gel, but ONLY with powder products. We strongly advise against water-based products such as liquid foundations, cream concealers, or correctors, as they may interfere with the gel’s results.

Some customers have found that mixing the product with their concealer before application works well and doesn’t leave marks. If you apply skincare before the lifting gel, make sure it is completely dry before applying the gel to ensure optimal hold.

Is the lifting gel suitable for all skin types?

The lifting gel is particularly effective on fair skin and combination to oily skin.

For deeper skin tones: The gel also works, but it may leave a slightly white film visible where it is applied.

For dry to very dry skin: Effectiveness may be slightly reduced and residue may appear. In this case, we recommend moisturizing your skin well about 30 minutes before application using a rich moisturizer.

Where can I apply the lifting gel?

The Lifting Gel is designed to specifically target wrinkles and puffiness around the eyes. It can be applied under the eyes and on crow’s feet, but we do not recommend using it on the mobile eyelid or other areas of the face.

Is it normal to see white residue?

Yes, this can happen in certain cases.

On fair, combination, or oily skin: White residue is usually due to applying too much product. It’s essential to use only a very small amount—about the size of a grain of rice for each eye.

On deeper skin tones: The film formed by the gel as it tightens the skin may be slightly visible due to the natural contrast with the complexion.

On dry to very dry skin: The gel may be less effective because it adheres less well to insufficiently hydrated skin. A rich moisturizer applied about 30 minutes before use is recommended to maximize effectiveness.

Lash Serum

How long does it take to see the first results?

The first effects appear after just 2 weeks of daily use: lashes look longer, brows appear fuller, and the eye line looks more defined. After 4 to 6 weeks, results are fully visible, with a denser lash fringe and noticeably strengthened brows.

Is it suitable for sensitive eyes and contact lens wearers?

Absolutely—unlike some serums based on prostaglandins or hormonal agents, our formula relies on patented natural peptides that stimulate growth without irritation. You get the same results as competing brands, but with a 96.7% natural formula and at a more accessible price.

Do I need to keep using it once I’ve achieved results?

To maintain the density and length you’ve gained, we recommend using the serum for maintenance 3 to 4 times a week after the initial course. Regular application helps keep the growth cycle active and prolongs results over time.

What results can you realistically expect according to clinical studies?

Increased lash density and thickness by +66% in 4 weeks, with a visible effect from day 14.

Widelash® improves lash length by up to +17% and diameter by up to +19% after 30 days of daily application. Combined with castor oil, biotin, and panthenol, these peptides deliver a complete action: stimulating growth, strengthening the follicle, and helping prevent shedding—for a more intense look, naturally.

Intense Anti-Age Serum

Can I use this serum with a facial massage tool (gua sha, jade roller)?

Yes—this serum is ideal for use with a gua sha or jade roller. Its fluid texture glides well over the skin without leaving a greasy residue. By combining application with massage, you stimulate blood circulation and help the actives penetrate, enhancing its smoothing and firming effect.

How soon are the first effects visible?

From the first applications, skin looks more hydrated, supple, and plumper thanks to the immediate action of hyaluronic acid. After 2 to 4 weeks of regular use, bakuchiol’s anti-age benefits begin to show: skin looks smoother, wrinkles appear reduced, and the complexion looks more radiant.

How often should I apply this serum for optimal results?

For maximum effectiveness, apply the serum in the evening on clean, dry skin. Daily, consistent use is essential to see visible results in hydration, firmness, and overall radiance.

Is the texture lightweight and does it absorb quickly?

Yes—its texture is fluid and lightweight, designed to absorb quickly without a sticky feel or greasy film. It leaves an immediate sensation of freshness and comfort, ideal for all skin types, even as a base under makeup or a moisturizer.

Is this serum suitable for sensitive skin?

Absolutely! Formulated with 99.4% naturally derived ingredients and without irritating retinol, this serum is gentle and respectful of sensitive skin. Bakuchiol, a natural alternative to retinol, delivers anti-age benefits without causing redness or skin sensitization.

Is the Intense Anti-Age Serum formula natural?

Yes—our serum is made with 99.4% naturally derived ingredients.

Pimple Patches

What types of pimples do the patches work on?

SOS Hydrocolloid PATCHES are specifically designed to treat whiteheads on the surface of the skin. These pimples contain pus that the patch can easily absorb to help speed up healing.

SOS Micropoint PATCHES are specially designed to treat under-the-skin pimples—those painful blemishes that don’t come to the surface.

Can I apply the patch to a pimple that has already been popped?

Yes, SOS Hydrocolloid PATCHES can absolutely be applied to a pimple that has already been popped. Not only do they help absorb any remaining pus, but they also form a protective barrier against bacteria and external aggressors, promoting faster healing and reducing the risk of marks.

Are SOS Micropoint PATCHES painful?

No, SOS Micropoint PATCHES are completely painless. You may feel a very slight tingling when applying them, but it fades quickly.

How long should I leave the patch on?

For best results, apply the patch in the evening before going to bed, leave it on overnight, and remove it in the morning. You can also use it during the day by leaving it on for 6 to 8 hours before removing it.

Thanks to their thin, discreet design, the patches are nearly invisible, allowing you to wear them comfortably and discreetly.

Blemish Care

How long does it take to see results?

Results can vary from person to person depending on skin type and blemishes. However, you should start to notice a significant improvement in your skin’s condition after a few weeks of regular use.

Can I use this blemish treatment if I have sensitive skin?

Yes, the gentle formula of our Blemish Treatment has been specifically designed to suit sensitive skin as well. However, as with any new product, we recommend performing a patch test on a small area before using it on your entire face, to ensure no allergic reaction or irritation occurs.

Is the Active Blemish Care formula natural?

Yes, the Active Blemish Care formula is 95.9% naturally derived.

Is this care suitable for skin prone to rosacea or eczema?

In cases of rosacea or eczema, where the skin is particularly reactive and requires very specific care, using this product is not recommended. Although it is made with 95.9% naturally derived ingredients and is suitable for sensitive skin, this treatment was formulated to target localized blemishes such as pimples.

For skin prone to more complex skin conditions, we recommend prioritizing soothing care specifically tailored to those concerns.

Can I use it with my serum or other treatments containing active ingredients?

It’s important to pay attention to the combination of active ingredients in your routine. Certain ingredient pairings can cause irritation. Before layering this treatment with a serum or another active product, take the time to check that their formulas are compatible.

High Frequency Device

Is this device safe for all skin types?

Yes, the High Frequency Device is designed to be gentle and is suitable for all skin types. However, if you have sensitive skin or specific skin conditions, we recommend doing a patch test on a small area before full use. It should not be used on irritated skin or on untreated dermatological issues.

What is the recommended frequency of use, and how long does it take to get results?

For optimal blemish-reducing results, we recommend using the device 2 to 3 times per week, with sessions of 15 minutes maximum for the entire face. Focus for 2 to 3 minutes on each area for a targeted, effective treatment.

The first results are visible as early as the next day: brighter-looking skin, blemishes that are already less swollen or completely gone. After a few weeks of regular use, you’ll notice fewer new blemishes, more even-looking skin, and a noticeable reduction in signs of aging such as wrinkles and fine lines.

Is using the device painful?

No, using the High Frequency Device is not painful. You may feel a slight tingling sensation, which is completely normal. If it becomes uncomfortable, you can reduce the intensity by adjusting the dial. We recommend using the lowest intensity levels during your first sessions.

I don’t see any colored gas when my device is on—is that normal?

Yes, that’s completely normal! The colored gases (orange for Neon and purple for Argon) are more visible in the dark. Try using the device in dim lighting to better see the colors.

I notice a particular smell when I use the device—is that normal?

Yes, that smell—sometimes a bit strong—is completely normal. During use, the device produces ozone, a gas that oxygenates the skin and supports the treatment.

How is the device powered? Is it rechargeable via USB?

No, this device works only when plugged into the mains. It connects directly to an electrical outlet using its power cord. It does not have a USB port and does not run on a rechargeable battery, ensuring consistent, optimal power with every use.

Hair Mist

Does the product make hair greasy or heavy?

No—our mist has a lightweight formula specifically designed not to weigh hair down or leave greasy residue. Your hair stays light, shiny, and natural after every use.

Do I have to use a hair dryer after applying the mist?

Yes, it’s essential. Our perfecting hair mist activates only with the heat of a hair dryer. Without this step, the product won’t work properly and you won’t achieve satisfactory results. To fully benefit from the anti-frizz effect and mirror-like shine, be sure to blow-dry your hair after applying the mist.

Can I use a straightener or curling iron after blow-drying?

Yes—after blow-drying your hair with warm air, you can also use a straightener or curling iron. The mist’s heat-protectant formula will help protect your hair while optimizing shine and style hold.

Does the mist protect hair from humidity?

Yes—the innovative technology in our mist forms a protective barrier around your hair, effectively shielding it from external aggressors such as humidity. Your hair stays perfectly protected throughout the day.

Does this product protect against the heat from a hair dryer?

Absolutely! Our mist provides a heat-protectant action specifically designed to protect your hair from the damaging effects of heat during blow-drying or heat styling. Your hair stays healthy, strong, and radiant.

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