FAQ - My order

You can place an order on our website by adding the items you want to your cart, then proceeding to checkout.

You will need to provide your personal details for delivery, then select your shipping method as well as your payment method.

Once the transaction is completed, you will receive an order confirmation by email.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can use this number to track the progress of your order on the carrier’s website.
Alternatively, go directly to the My SOS Beauty website and open the “My Orders” section.

If your order has already been shipped, unfortunately it can no longer be cancelled.

Once an order has been confirmed, we can no longer make changes to it.

However, if you need to make changes, you can update your delivery address only within one hour of confirming your order.

Go to your order confirmation email (at the bottom of the email) and click “Edit my address”.

After clicking, you will be redirected to your My SOS Beauty account area to update your order.

Once your order has been placed, you will receive an email confirmation containing your order details and your order number.

If you don’t see it in your inbox, please check your spam folder or your customer account.

If you haven’t received a confirmation email and you’re unable to log in to your customer account, feel free to contact our support team.

To use a promo code on our website, please follow the steps below:

1. Click on the product you would like to purchase.
2. Then click “Add to cart”, followed by “Proceed to checkout”.
3. On the page that appears, in the top right-hand corner you can enter your promo code and click “Apply” for the code to be applied.
4. Finally, click “Proceed to checkout” again.

🚫 Order blocked

This may indicate an error in your contact details. Please check your information and contact our customer service team to have it unblocked.

🚨 Order pending

This means we are waiting to receive or validate your payment. If you change your mind, the order will be cancelled automatically.

✅ Order completed

This means your order is on its way. A tracking link should have been sent to you by email.

Once your order is confirmed, an invoice is generated and sent by email.

You can also access your invoices by logging into your account on our website and viewing your order history under "My orders".

Then click on the order number for which you would like the invoice.
All you have to do is click “Invoices” and then “Print my invoice”.

You placed an order but it doesn’t appear in your account?
Don’t worry! We’ll help you find it.

First, make sure you placed the order using the correct email address.
It’s possible there was a small typo in your email address.

If that’s the case, feel free to contact us with your order number or your first and last name, and our team will make the necessary updates to help locate your order.

⚠️ PLEASE NOTE: In the meantime, do not try to create a new account with the correct email address. ⚠️